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FAQs

Life in the UK Test FAQs

What is the Life in the UK Test?

The Life in the UK Test is a requirement for individuals seeking British citizenship or indefinite leave to remain. It assesses your knowledge of British history, culture, and everyday life.

Who needs to take the Life in the UK Test?

The test is required for individuals applying for British citizenship or indefinite leave to remain (ILR) in the UK.

What is the format of the Life in the UK Test?

The test consists of 24 multiple-choice questions, which must be answered within 45 minutes.

How many questions are on the Life in the UK Test?

There are 24 questions on the test, and you must answer at least 18 correctly to pass.

What is the pass mark for the Life in the UK Test?

You need to answer at least 18 out of 24 questions correctly (75%) to pass the test.

How do I book the Life in the UK Test?

You can book your test online through the official UK government website.

Can I take the Life in the UK Test in another language?

The test is only available in English, Welsh, and Scottish Gaelic, and you must demonstrate English proficiency to take it.

What happens if I fail the Life in the UK Test?

If you fail, you can retake the test after 7 days. You can attempt it as many times as needed, but each retake requires a new booking and payment.

Driving Theory Test FAQs

What is the Driving Theory Test?

The Driving Theory Test is a written test required to obtain a UK driving license. It evaluates your understanding of road signs, rules, and safety.

Who needs to take the Driving Theory Test?

All new drivers must take and pass the Driving Theory Test before they can take the practical driving test.

What are the two parts of the Driving Theory Test?

The test consists of two parts: a multiple-choice section (50 questions) and a hazard perception section (14 video clips).

How many questions are in the Driving Theory Test?

The multiple-choice section contains 50 questions. You must answer at least 43 correctly to pass.

How much does the Driving Theory Test cost?

The test costs £23 as of 2025.

What is the pass mark for the Driving Theory Test?

To pass the multiple-choice section, you need at least 43 correct answers out of 50. For the hazard perception part, you need at least 44 out of 75 points.

How do I book my Driving Theory Test?

You can book the test online through the official DVSA (Driver and Vehicle Standards Agency) website.

Can I take the Driving Theory Test in a language other than English?

Yes, the test is available in multiple languages, including Welsh, and you can also use an interpreter if necessary (subject to certain conditions).

PHV SERU Assessment - TFL FAQs

What is the TfL SERU Assessment?

It is a test Private Hire drivers need to do to remain or become a licensed Private Hire Driver in London.  The SERU assessment is a computer-based test that must be taken at a Transport for London (TfL) office.  The SERU assessment is made up of multiple-choice questions and complete the sentence by adding the missing word questions.

What does SERU stand for?

SERU is an acronym for Safety, Equality, and Regulatory Understanding. 

Do I need to do the SERU assessment?

If you are a licensed private hire driver in London or want to become one, then you will need to complete the SERU assessment at some point.

Do all Licensed Private Hire Drivers need to do the SERU assessment?

Yes, all existing licensed private hire drivers in London will need to complete the SERU assessment at some point.  The SERU deadline or as TfL calls it transitional arrangements are set at different dates depending on when you applied for your private hire licence, if you have previously submitted your evidence for the English Language requirement and if that evidence was accepted by TfL or not.  Here is a SERU assessment dates chart you can use to figure out when you must complete your SERU assessment by. 

Does the SERU assessment replace the TfL English Language Requirement (ELR)?

If you haven’t submitted your evidence for English Language Requirement or if you have and TfL has not accepted it, then the SERU assessment forms part of the evidence for the English Language requirement by TfL.  You may also need to do a Speaking & Listening test to fulfil all parts of the TfL English Language Requirement.

How do I book my SERU assessment?

TfL will invite you for the SERU assessment, this can be any time before the SERU transitional arrangement date that effects your Private Hire license.

Where do I take the SERU assessment?

The TfL SERU assessment is taken at a TfL driver assessment centre, you will be given the details of their test centre after they have invited you and you have accepted a time for your SERU assessment.

Here is the address for the 2 TfL driver assessment centres.

  1. TfL assessment centre at Pier Walk, 14 Pier Walk, London, SE10 0ES
  2. TfL assessment centre Ashfield House (West Kensington), 7 Beaumont Avenue, London, W14 9UY
When is the SERU assessment deadline?

The SERU deadline dates will either be:
1. 30 September 2023
2. 20 September 2024

  1. 31 March 2025
  2. New applicants after 1 April 2023 will always need to complete their SERU assessment before getting licensed.

The SERU assessment transitional arrangement dates set by TfL are different depending on a few factors such as when you applied for your private hire licence, if you submitted your English Language requirement before the previous deadline and if that evidence for English Language requirement was accepted or not by TfL.  Here is a chart with SERU dates to help you figure out when your SERU assessment deadline is.

How long is the SERU assessment, test, exam?

The SERU assessment is 45 minutes and is taken in exam condition.  Keep in mind, that you will get 5-mins before the assessment to watch a presentation and try out a couple of tester questions, so in total you will be in the exam room for 50 minutes.

How many questions on the SERU assessment?

The SERU assessment is made up of 36 questions, which are a mixture of multiple-choice questions and complete the sentence by adding the missing word questions.  In the multiple-choice questions you will find 2 types, simple multiple choice questions and short passage multiple choice questions.

Short passage multiple choice questions involve reading a small passage of information and then choosing an answer which you think best answers the question.

TfL publications mention the SERU assessment is made up of more than 36 knowledge check questions.  Which could mean they will either add more than the current 36 in the future.

What’s the SERU assessment pass mark?

60% is the pass mark for the SERU assessment.

Where can I get SERU assessment practice?

The SERU assessment is based on the TfL Private Hire Vehicle Driver’s Handbook, all the information you need is there but to get a real feel of the SERU assessment you can take our online SERU assessment course and SERU mock test, which has the same amount of questions and time-limit as the actual SERU assessment.

Is the SERU assessment computer based?

Yes, just like the current Topographical Skills assessment the SERU assessment is computer based, so you will need to know how to use a computer and mouse.

What type of questions are asked on SERU assessment?

The SERU assessment is made up of the following types of questions:

  1. Simple multiple-choice questions – You will get a question with 3 possible answers, you may need to choose 1 or more correct answer.
  2. Complete the sentence by adding the missing word questions – You will get a sentence with missing words and below that a list of 6 words, you must fill in the missing words with one of the words from the list. Any unused words need to be put in the square as instructed.
  3. Short passage multiple-choice questions – You will be given a paragraph to read along with 3 statements relating to the paragraph, you must choose the correct statement.
How do I cancel SERU test date?

If you need to cancel or change your SERU assessment test date, then you must contact TfL via email at TPHDriverassessments@tfl.gov.uk or call them on 0343 222 4444.

I am Dyslexic, how do I take SERU Assessment Test?

If you suffer from Dyslexia, you can ask TfL to make reasonable adjustments for you to complete your SERU assessment.

Make sure you contact TfL via email at TPHDriverassessments@tfl.gov.uk or call them on 0343 222 4444.

What happens if I fail my SERU assessment twice?

If you fail your SERU assessment twice, TfL initially stated that they would take licensing action, which means you either get your PHV driver’s Licence revoked if you were already a PHV driver or you do not get your PHV driver’s licence if you’re a new applicant.

However, since January 2024, TfL announced they will pause taking action for a trial period.  They did not say how long this trial period will be, but this does mean that existing drivers will not get their PHV driver’s licence revoked if they fail the SERU assessment.  For new applicants, it means they will be able to re-apply and try the SERU assessment again, which means the cost of re-applying is incured by the applicant. 

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